Managed & 

Support Services

Managed IT Services is a solution that is delivered by iConnect that combines flat-rate, unlimited IT support for a fixed fee with the proactive monitoring of IT workstations and infrastructure.

 

With our Managed services, we let you offload your IT operations to our Experts and get the best IT management. 

 

Managed services is the practice of outsourcing the responsibility for maintaining  and anticipating need for a range of processes and functions in order to improve operations and cut expenses. Following are the list of our Managed Support Services: -

  1. Managed Networks & Infrastructure

  2. Managed Security

  3. Managed Communication Services

  4. Managed Cloud Infrastructure

  5. Managed Hybrid Infrastructure

  6. Managed Software-as-a-Service

  7. Managed Support Services

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Managed Data Center

iConnect's Managed Data Center Model (MDCM)  is a type of data center model that is helps you to deploy, manage and monitor all your data center services maily focuses on following: -

  1. Upkeep and maintenance of all hardware and network equipment and services

  2. Installation, upgrade and patching of operating systems and other system-level software

  3. Data center storage and backup maintenance

  4. Fault tolerance and data center infrastructure redundancy in case of disaster or other disrupting events 

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IT Support Services

The growing complexity of information technology increases the demand for resources and time. 

We at iConnect offers our customers with comprehensive support SLA's to meet with their business requirements for uninterrupted IT operations, Such as: -

  1. Project re-engineering & planning with milestones

  2. Annual maintenance contract to meet your SLAs

  3. Upgrades and support escalations with iConnect and with respective vendors

  4. Product / Solution Trainings

  5. Post Project Documentation (Users Manual)

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Managed Resources

In today’s environment, companies are under increasing pressure to deliver innovative, technologically advanced products and services with shrinking budgets. As a result, resources must be fully utilized and focused on the highest priorities at any given time. Using an effective enterprise resource management system we delivers three capabilities: -

  1. Capacity and Demand Management: Optimize resource utilization by prioritizing high value work with available resource capacity

  2. Resource Utilization: Ensure that the right resources are available to support your strategic goals

  3. Progress and Time Tracking: Ensure that progress can be tracked, which can be especially valuable when using time tracking. Compare planned effort vs. actual effort to improve estimates and better understand where your resources are truly spending their time.

​​Enhanced Managed Services Program

For more information, get in touch

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