Technology partner

CrowdStrike partner in Dubai

Falcon runs prevention, detection and response from a single sensor. What it stops comes down to how the policy is written, and that is the part we take on.

CrowdStrike Falcon deployed by iConnect in Dubai
Partnership

Our CrowdStrike partnership

iConnect is a leading CrowdStrike partner in Dubai, delivering Falcon platform deployment, migration and day-to-day operation for organisations across the Emirates. We handle sensor rollout, policy design, exclusions and detection tuning so the platform fits what it is protecting.

Falcon is a single agent covering several modules. Most of the value comes from which modules are licensed, how prevention policy is set, and whether detections are triaged by someone who knows the environment.

Products

CrowdStrike products we deploy

Falcon is one sensor with modules licensed on top of it. We scope which modules earn their place against what you already have.

Falcon Next-Gen Antivirus

Prevention against malware, ransomware and the fileless techniques signature-based tools miss, delivered through the same sensor as the rest of the platform.

Falcon Endpoint Detection and Response

Continuous endpoint visibility with automatic threat detection, so an intrusion is caught while it is still in progress.

Falcon Complete Next-Gen MDR

CrowdStrike's 24/7 expert-led managed detection and response service, carrying a breach prevention warranty.

Falcon Next-Gen SIEM

Log ingestion, correlation and search across everything you run without replacing the tooling already in place.

Falcon Identity Protection

Extends detection to identity, catching credential misuse and lateral movement that endpoint telemetry alone will not show.

Falcon Threat Intelligence and Hunting

A dedicated team hunting continuously for signs of sophisticated intrusion, with intelligence mapped to the adversaries active in the region.

Falcon Device and Firewall Control

Centralised host firewall policy and control over removable media such as USB and SD cards.

Charlotte AI

CrowdStrike's agentic AI layer, used to accelerate triage and investigation across the platform.

Delivery

How we deliver CrowdStrike

iConnect engineers delivering CrowdStrike in Dubai

We review your current endpoints, existing agents, operating system spread and regulatory obligations. That determines which Falcon modules are needed and which would duplicate protection already in place.

  • Existing agents inventoried per operating system build, since old ones conflict with the Falcon sensor
  • Module overlap checked against what you already own, so vulnerability management is not bought twice
  • Retention obligation confirmed early, because it decides how long detection data must be held

Rollout is staged by group with a documented rollback position, so a policy problem affects one set of machines rather than the whole estate. Legacy agents are removed cleanly to avoid conflicts.

  • Rollout ordered by risk, with servers and developer machines handled last
  • Legacy agent removal scripted and verified per machine, not assumed from a console count
  • A rollback position written down per group before that group is touched

Prevention, detection and response policies are built per group rather than applied uniformly. Servers, workstations and developer machines each get settings appropriate to their workload.

  • Prevention moved from detect to block once the evidence supports it
  • Detection sensitivity raised on servers, where an unexpected process is far more telling
  • Sensor update policy pinned, so an agent version never changes unannounced

Business applications that trip generic detection logic are identified and handled through targeted exclusions, so alerts stay meaningful and prevention stays on.

  • Line-of-business applications found during the pilot, while the queue is still small
  • Exclusions written narrowly by path and hash, never by switching off a detection class
  • Each exclusion recorded with its reason, so a later review knows whether it can be retired

The platform is connected to your identity provider, SIEM and ticketing workflow, so detections land where your team already works.

  • Detections routed into the queue your analysts already work in, not a separate console
  • Identity signals connected so a compromised account and a compromised host read as one story
  • Ticket fields mapped once, so nobody re-types host and user on every incident

Day-to-day administration, policy tuning and detection review are handled by our team in Dubai, with configuration revisited at agreed intervals.

  • Detections reviewed for what was suppressed as well as what was raised
  • Exclusions re-examined periodically, since the application that needed one is often gone
  • Sensor versions tracked against the supported range, with upgrades planned in
Compliance

CrowdStrike and UAE regulatory requirements

UAE Information Assurance Standards

The IAS expects endpoint protection, monitoring and incident response as distinct controls. Falcon supplies the enforcement and the telemetry; we map both to the control set you report against.

DESC ISR

Dubai government and semi-government bodies are examined on endpoint control coverage and evidence of response. Policy is configured to the standard and documented for assessment.

ADHICS

Abu Dhabi healthcare entities carry a defined incident notification window. Detection and response timelines are configured so that window can actually be met.

UAE PDPL

Telemetry from endpoints can contain personal data. We configure retention and data residency against your lawful basis rather than accepting the default.

Why iConnect

Why organisations choose iConnect

Scoped before it is quoted

We establish what you run and which obligations apply before recommending modules, so you are not paying for capability that duplicates something already in place.

Configured for your environment

Policy is built around the systems you run and the way your teams work, not left on vendor defaults.

Local delivery and support

Deployment and support come from our team in Dubai, working your hours and your change windows.

Documented for assessors

Configuration is mapped to the UAE framework you report against and documented, so an audit becomes a retrieval exercise instead of a reconstruction.

Integrated with your estate

The platform sits alongside your identity, endpoint and infrastructure systems. We handle those integrations as part of the deployment.

Reviewed on a schedule

Estates change and attacker technique moves. Policy is revisited at agreed intervals, not left as it was at go-live.

Client feedback

What our clients say

“Whenever an issue arises, iConnect is there immediately: quick, efficient and proactive in keeping everything running without disruptions. iConnect has become a crucial part of our operations.”

Head of IT Infrastructure and Network SecurityDragon Oil
FAQ

Frequently asked questions

Yes. iConnect is a leading CrowdStrike partner in Dubai and the UAE, handling licensing, implementation and ongoing management for organisations across the Emirates. Licensing and the engineering both sit with us, so there is no gap between what was sold and what gets built.

We work across the Falcon platform: Next-Gen Antivirus, Endpoint Detection and Response, Falcon Complete MDR, Next-Gen SIEM, Identity Protection, Threat Intelligence and Hunting, and device and firewall control. Which of these you need depends on what you run, the tooling already in place and the obligations you report against.

Traditional antivirus matches known signatures. Falcon adds behavioural detection, so techniques that have never been seen before are still caught, and it records what happened so an incident can be investigated rather than guessed at. Most organisations replace rather than run both, and we handle the migration.

Yes. We run sensor administration, policy tuning, exclusion management and detection triage as a managed service, handled by our team in Dubai. This can sit alongside CrowdStrike Falcon Complete or replace the need for it, depending on your coverage requirements.

The sensor installs without a reboot in most cases. We stage the rollout by group and remove any conflicting legacy agent as part of the same change, which is where most deployment problems actually come from.

Endpoint control, monitoring and incident evidence appear in the UAE Information Assurance Standards, DESC ISR, ADHICS and PDPL. We configure Falcon against whichever applies to your sector and document the result, so the control and its evidence line up at assessment.

Contact us

Talk to our team about your requirement

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Our Value Proposition

What happens next?

1

We’ll arrange a call at your convenience.

2

We do a discovery and consulting meeting 

3

We’ll prepare a detailed proposal tailored to your requirements.

Schedule a Free Consultation