Technology partner

KnowBe4 partner in Dubai

We measure security awareness against a real baseline, then aim the training at the people being attacked instead of putting everyone through the same annual module.

KnowBe4 security awareness training delivered by iConnect in Dubai
Partnership

Our KnowBe4 partnership

iConnect is an award-winning KnowBe4 partner in Dubai and the UAE, named Best Partner of the Year for the UAE. We deliver security awareness programmes for organisations across the Emirates, covering baseline testing, campaign design, reporting and the follow-up that changes behaviour.

Awareness training only works when the programme is run properly. Sending everyone the same annual module produces a completion statistic. Targeting the people actually being phished, at a realistic difficulty, produces a measurable drop in click rate.

Vendor recognition
Best Partner of the Year, UAEKnowBe4
Products

KnowBe4 products we deploy

The platform covers training, simulation, coaching and reported-mail response. What you need depends on whether the gap is awareness or the handling of reports.

Security Awareness Training

AI-native training with content in over 35 languages, which matters for the mixed workforces common across the UAE.

Phishing Simulation

Realistic simulated attacks that establish a baseline click rate and track whether it improves.

AIDA AI Defense Agents

AI agents that automate training assignment, simulation and coaching, so the programme runs without constant manual effort.

Real-Time Coaching

Contextual guidance delivered at the moment of risk, which lands better than a module completed weeks earlier.

Compliance Training

Regulatory compliance training delivered and tracked through the same platform as awareness content.

PhishER Plus

Incident response for user-reported email, so reports are triaged and acted on rather than accumulating in a mailbox.

Inbound and Outbound Email Security

Email threat protection and outbound monitoring, extending the platform beyond training alone.

Agent Risk Manager

Security and risk management for AI agents operating inside the organisation.

Delivery

How we deliver KnowBe4

iConnect engineers delivering KnowBe4 in Dubai

We run an unannounced simulation before any training, which establishes the real click rate. Without a baseline there is nothing to measure improvement against.

  • Simulation run unannounced, since a warned workforce produces a meaningless number
  • Results broken down by department and role, where the variation shows
  • The baseline recorded, so later improvement can be shown as a figure

Campaign frequency, difficulty progression and content are set around your workforce, including language mix and the roles most exposed to targeted attack.

  • Difficulty progression planned so simulations stay realistic as click rates fall
  • Language mix matched to your workforce, since an unread simulation teaches nothing
  • Roles with financial authority given templates that reflect how they are actually attacked

The platform is configured with your groups, the Phish Alert Button is deployed to mail clients, and allow-listing is set so simulations reach inboxes.

  • Groups synced from the directory so the population stays current without maintenance
  • Phish Alert Button deployed to the mail clients your people actually use
  • Allow-listing configured and tested, since a filtered simulation trains nobody

Simulations and training run on the agreed schedule, with difficulty increasing as click rates fall.

  • Simulations spread across the month, so nobody is warned by the person next to them
  • Training assigned automatically on a click, while the moment is still useful
  • Difficulty raised as results improve, so the programme keeps measuring something real

Results are reported by group and role, with repeat clickers handled through targeted follow-up with their manager.

  • Departmental results go to managers, who move a number faster than a security team can
  • Repeat clickers handled individually, with their manager brought in
  • Reporting rate tracked alongside click rate, since reporting is the behaviour you want

Campaign administration, content selection and reporting are handled by our team in Dubai, with the programme reviewed at agreed intervals.

  • Campaigns scheduled ahead so the programme runs without anyone prompting it
  • Templates refreshed as attacker technique moves, so simulations reflect what is landing now
  • Progress measured against the original baseline, not only against last month
Compliance

KnowBe4 and UAE regulatory requirements

UAE Information Assurance Standards

The IAS expects documented security awareness activity with evidence of delivery and completion. Campaign and training records provide it directly.

DESC ISR

Dubai government and semi-government bodies are examined on staff awareness programmes. Completion reporting and phishing metrics are produced on a schedule.

ADHICS

Abu Dhabi healthcare entities must demonstrate workforce training on information handling. Role-specific content and completion tracking address the requirement.

UAE PDPL

Staff handling personal data need documented training on their obligations. Compliance modules and completion evidence support that.

Why iConnect

Why organisations choose iConnect

Scoped before it is quoted

We establish what you run and which obligations apply before recommending modules, so you are not paying for capability that duplicates something already in place.

Configured for your environment

Policy is built around the systems you run and the way your teams work, not left on vendor defaults.

Local delivery and support

Deployment and support come from our team in Dubai, working your hours and your change windows.

Documented for assessors

Configuration is mapped to the UAE framework you report against and documented, so an audit becomes a retrieval exercise instead of a reconstruction.

Integrated with your estate

The platform sits alongside your identity, endpoint and infrastructure systems. We handle those integrations as part of the deployment.

Reviewed on a schedule

Estates change and attacker technique moves. Policy is revisited at agreed intervals, not left as it was at go-live.

Client feedback

What our clients say

“Whenever an issue arises, iConnect is there immediately: quick, efficient and proactive in keeping everything running without disruptions. iConnect has become a crucial part of our operations.”

Head of IT Infrastructure and Network SecurityDragon Oil
FAQ

Frequently asked questions

Yes. iConnect is an award-winning KnowBe4 partner in Dubai and the UAE, named Best Partner of the Year for the UAE. We handle licensing, implementation and ongoing programme management for organisations across the Emirates.

Security awareness training, phishing simulation, AIDA AI defence agents, real-time coaching, compliance training, PhishER Plus incident response, inbound and outbound email security, and agent risk management.

It can, if it is run as a trap. We design campaigns as training rather than testing, brief leadership beforehand, and handle repeat clickers through coaching rather than exposure. The point is a lower click rate, not a list of names.

Most organisations see a meaningful drop within the first few campaigns, with the larger gains coming from sustained programmes rather than a single burst of training. We report the trend rather than a single figure.

Yes. Campaign administration, content selection, scheduling, reporting and follow-up are handled by our team in Dubai. Most clients prefer this to running it internally alongside other work.

Documented awareness training appears in the UAE Information Assurance Standards, DESC ISR, ADHICS and PDPL. Completion records and campaign history provide the evidence directly.

Contact us

Talk to our team about your requirement

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Our Value Proposition

What happens next?

1

We’ll arrange a call at your convenience.

2

We do a discovery and consulting meeting 

3

We’ll prepare a detailed proposal tailored to your requirements.

Schedule a Free Consultation